Door 03 · Respond
Every customer conversation in one place. And the data under your own roof.
A customer conversations and CRM platform installed on your own infrastructure, with official WhatsApp, chatbots and AI automations. Nellia installs, configures and trains your team. Your messages and your contacts stay with you. Nellia has no access to them.
- New18
- In progress7
- Waiting on customer5
- Resolved26
- 21:14AIQuestion on WhatsApp: sofa delivery to Atibaia.
- 21:14AIReply in the agreed tone. Conversation in the Sales queue.
- 09:03JUJúlia took the conversation with its history.Owned · Júlia
Install
Remote, included
Official API (Meta)
Users
Unlimited
Data
On your infrastructure
The journey of an after-hours question
A question at 9 pm, a sale at 9 am.
Illustrative · fictional peopleEvery conversation has a queue, an owner and a history. You see who replied, when, and what was agreed.
- Tue · 21:14
A message arrives
“Do you still have the grey three-seat sofa? Do you deliver to Atibaia?”
- Tue · 21:14
AI replyTone approved
“We do. Tomorrow at 9 Júlia will confirm delivery with you.”
- Tue · 21:15
Queue and owner
The conversation joins the Sales queue with a named owner: Júlia.
- Wed · 09:03
With Júlia
She opens the conversation with the history, the product and the address.
- Wed · 09:20
Order closed
Status updated in the CRM. The history stays with you.
Rules the service desk follows.
Each rule goes into the plan in writing.
- Official WhatsApp
- One owner per conversation
- Agreed hours
- History in the CRM
- Handoff to a person
- Dashboard and log
The platform runs on your infrastructure, and the database is yours.
Why a private appliance
Most CRMs keep your conversations on another company's server. If the service goes down, changes its price or shuts down, your client history goes with it.
Nellia comes in to install, configure and train your team. After that, you are the one in charge of the data.
Installed on your server
The platform runs on a VPS contracted in your name. No shared account, no data sitting on a third party's server.
Your domain, your brand
The system lives on subdomains of your own domain. To your team and to your customers, it is your system.
Nellia's access is whatever the contract defines
On the appliance format, Nellia installs, configures and trains, and does not touch messages or contacts. If you hire server management, the access is machine maintenance, with the scope written into the contract.
Data protection designed in
With the data on your infrastructure, you are the controller in fact. It gets simpler to answer data subjects, set retention and show an auditor where each piece of data lives.
Conversations and pipeline in the same panel.
The platform
Official WhatsApp (Meta API)
An official connection approved by Meta, which is the way to automate without putting your number at risk. Several agents on one number, with full history per customer.
Unified inbox
Every conversation in one panel, with queues, labels and distribution across agents. Unlimited users, no charge per seat.
Chatbots and AI automations
Automatic triage, after-hours replies, routing by topic and follow-up for whoever went quiet. The bot handles the repetitive part and hands the conversation to an agent at the right point.
Pipeline and CRM
Every conversation becomes an opportunity with a stage, a value and an owner. A negotiation Kanban, full history and reminders so nobody forgets an open proposal.
Integrations
Connects with n8n, Typebot, OpenAI and payment gateways. If your operation already uses other tools, the integration is designed during rollout.
Management dashboard
Conversation volume, response time and conversion by pipeline stage, in real time.
Remote rollout, from assessment to the team on the floor.
From zero to a team on the floor
01
Assessment
A conversation about the service you run today, covering channels, volume, team and what gets stuck. It costs nothing.
02
Infrastructure prep
The VPS and the domain get decided with you. If they already exist, Nellia uses what is there. If they do not, Nellia guides the purchase in your name or takes on server management as a separate service.
03
Install and configuration
Nellia installs the platform remotely, connects official WhatsApp and sets up queues, labels and the pipeline your way. Setup is included in the license.
04
Training the team
A remote session with the people who will use it every day, from the agent to the sales manager.
05
The operation becomes yours
You run it with autonomy. For the term of the license, Nellia supports the platform, and a new chatbot flow or a new integration comes in as a project.
Nellia can also run it for you.
Beyond the license
The license gives you the platform and the autonomy. On top of it, Nellia runs ongoing services:
- Server management: monitoring, updates and backup of your VPS.
- Chatbot flow building: design and upkeep of the triage, qualification and follow-up flows, tuned to your pipeline.
- Custom integrations: connections through n8n and Typebot to the systems your company already uses.
- AI sales automations: from lead capture to after-sales, inside Nellia's growth line.
The variable infrastructure costs are on you and in your name: VPS, the official Meta API, AI credits and a payment gateway. You contract directly with each provider, with no middleman and no Nellia markup. Nellia does not publish a table because the license figure depends on the format and the scope of the rollout. The investment range comes in the proposal, in writing, after the first conversation.
Built for those who live on conversation.
Profile
Businesses that live on WhatsApp
Clinics, shops, inns, hotels and B2B sales teams. If your revenue runs through WhatsApp and the customer history lives on somebody's phone, that is what this platform fixes.
Agencies and integrators
Firms serving many clients that want to deliver CRM and customer conversations under their own brand. The license allows resale under your brand, on instances in your own domain.
Nellia builds and maintains software in production, including the system that was born inside the operation of Hotel Villa Lobos · Spa Romantik and today is a product on the market. It is the same team that installs and sustains this platform.
Common questions.
FAQ
Does Nellia have access to my messages and contacts?
What do I need in order to install it?
Is the WhatsApp really official?
How many agents can I register?
How does the license work?
Which costs are on me?
Can I migrate my history and my contacts?
Can I resell to my own clients?
How much does it cost?
Already running
Systems the house built and runs, live today.
Nellia runs its own house on the kind of system it sells. GudiSystem and Gestio are shown in production; NelliaOS in its new version, with illustrative data.
- 2013building software since
- +100clients with active systems
- US$ 50Mthrough client operations
- +25%average revenue increase for active clients
Figures from the group, reported by the group. The amount moved is what passes through the systems inside each client's own operation. Nellia's own revenue sits outside this count.
Organized customer conversations, data on your own server.
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